FitSM Online Trainings and Self Assessment
Pragmatic and simple IT service management has been on the rise for years. More and more companies, managers, specialists and above all IT service providers are recognizing the advantages and useful applications of the FitSM framework.
Based on the German book “IT Service Management mit FitSM”, this learning portal offers online training courses with certification exams. The “FitSM Foundation” and “FitSM Advanced” courses are suitable for relaxed self-study. They use videos, supplementary documents and practice questions to teach the content of lightweighted pragmatic IT service management. They are based on the official syllabus and on the latest version FitSM 3.0.
The option of using FitSM for an internal ITSM assessment is brand new and yet tried and tested. There is also the option of learning FitSM in a playful way based on the CarGo simulation.
FitSM Foundation
Objective: Introduction to pragmatic IT service management.
Content: 9 modules based on the book “IT Service Management mit FitSM”, the official syllabus and the official training materials.
Exam: Optionally bookable, conducted by APMG International.
Available from May 2024
FitSM Advanced
Objective: Building on the basic course, this course imparts advanced knowledge (role concept, process descriptions, etc.).
Content: 9 modules based on the German book “IT Service Management mit FitSM”, the official syllabus and the official training documents.
Exam: Optionally bookable, conducted by APMG International.
Available from June 2024
CarGO extended (incl. FitSM Foundation)
Objective: Playful introduction to pragmatic IT service management.
Content: 9 modules based on the book “IT Service Management with FitSM”, the official syllabus, the official training materials and the FitSM simulation CarGO.
Exam: Optionally bookable, conducted by APMG International.
Available from May 2024
Self-assessment for IT organizations
Based on the maturity model, IT organizations can use this online tool to assess their own status. Determine the current status of your IT organization based on the FitSM requirements and gain valuable insights into possible change measures.
Online assessment available from July 2024
Do you have questions about the online offers?
Have you found interesting offers on this portal? Do you have specific questions or are you unsure how these courses would suit you? I look forward to hearing from you with a free and non-binding appointment or an e-mail.