FitSM Foundation One-day training

Experience a compact and practice-oriented online training course that teaches you the basics of the lightweight FitSM framework for IT Service Management. This course is ideal for anyone who wants a quick and efficient overview of pragmatic IT service management.

What can you expect to learn?

• Core terms and concepts: Learn the basic terms and principles of IT Service Management.
• The FitSM Standard in Detail: Discover the structure and purpose of the FitSM standard and how it relates to other frameworks and standards.
• FitSM Process Model: Understand the underlying process model and how it is applied in practice.
• Practical requirements: Learn how to implement the requirements from FitSM-1.

Why this training?

This online training offers you a flexible way to learn from the comfort of your own home. With an interactive approach, clearly structured content and practical examples, learning is not only effective but also exciting.

Learn more now and start your journey into the world of pragmatic IT Service Management with FitSM!

Goals

This seminar provides an interactive and practical introduction to FitSM based on the official syllabus. All the key elements and content of the FitSM framework are presented in a clear and understandable way so that you can immediately apply what you have learned.

The course will prepare you for the FitSM Foundation certification exam, which you can easily take online after the seminar. Take advantage of this opportunity to enhance your IT Service Management skills – flexibly, efficiently and completely online!

Value

• Gain a comprehensive understanding of the FitSM framework: Learn the core content and principles of this proven approach to IT Service Management in a compact and practical way.
• Understand the Importance of ITSM Processes: Discover how structured processes can make your IT Service Management more efficient and effective.
• Learn about the capabilities and limitations of FitSM: Gain a realistic understanding of how FitSM can be applied in practice and where its strengths come into play.
• Benefit from high-quality training materials: Our materials are based on the extensive content of the official FitSM book and provide you with valuable information for your daily work.
• Interactive online discussions with the instructor: Engage in real-world discussions, ask questions, and benefit from the expertise of an experienced trainer – conveniently from anywhere.

Target audience

This online seminar is aimed at anyone who is interested in FitSM and has no prior knowledge. In just one day, you will receive a comprehensive overview of the basics of IT service management.

Find out how FitSM, as a lightweight standard, conveys the most important elements of IT service management in a clear and practical way. Our seminar offers an ideal quick start for IT managers, executives and employees in IT service management and IT in general.

Benefit from valuable knowledge that you can apply directly in your day-to-day work – conveniently and flexibly online.

Content

Module 1: Introduction to IT Service Management
Module 2: FitSM at a glance
Module 3: Offer and agree
Module 4: Planning and ensuring
Module 5: Monitoring and rolling out
Module 6: Eliminate and prevent
Module 7: Reporting and improving
Module 8: Protect and secure
Module 9: Federations
Outlook

Methodology

This online training course offers an ideal combination of interactive lectures and lively discussions. Based on comprehensive training documents, the knowledge is conveyed in a practical way and deepened through the active involvement of the participants. This creates a dynamic and sustainable learning experience that is optimally tailored to the needs of the participants.

Benefit from Dierk Söllner’s many years of experience as a trainer and consultant in IT service management, organizational development and the training and further education of IT specialists and managers. This expertise guarantees a perfect combination of sound training and practice-oriented consulting – now also conveniently online!

Language and documents

The seminar language is English and participants benefit from comprehensive, practice-oriented seminar documents based on the Engklish-language FitSM books by Dierk Söllner.

Completion with certification – conveniently online:

This introductory seminar offers you the opportunity to confirm your knowledge by taking a certification exam. The exam is conducted online and is characterized by the following features:

• Exam format: multiple choice (available in German or English)
  Rules: Closed book – no aids allowed
  Duration: 30 minutes for 20 questions, each with four possible answers (only one answer is correct)
  Pass mark: Answer at least 13 out of 20 questions correctly (65%)

Use this opportunity to prove your knowledge flexibly and from anywhere!

Duration and Scope

 One Day (9:00 am – 5:00 pm)

Prerequisites

No prior knowledge is required to take part in this online training course – all content is taught in a clear and practical manner during the course

or send further details using the contact form

Do you have any questions about the training program? I would be happy to take the time to discuss your ideas and requirements in person. Simply book a non-binding and free appointment with me.

The FitSM logo is a registered trademark